Nobody likes to go without power or water. That’s why, during service interruptions, public agencies like Rochester Public Utilities (RPU) need fast diagnosis of problems in order to restore essential services quickly. By integrating Verizon Networkfleet’s wireless fleet management system with Esri® ArcGIS® mapping technologies, RPU can dispatch their service trucks faster, finding and addressing outages quickly, reducing downtime, and providing better service to their 82,000 customers.
More efficiently dispatching of field crews.
Faster response times by integrating fleet data and maps
Pinpointing exact vehicle locations during emergencies
Integrating Networkfleet with the Esri® ArcGIS® GeoEvent Processor, enables RPU to merge real-time data with geographic information systems organization to create a visual map of an area’s infrastructure.
“The GeoEvent Processor gives us an aerial photograph of where an outage has occurred, along with the location of our resources in the affected area,” said Ryan Moore, GIS specialist at RPU. “Combining that data with the vehicle tracking data we get from Networkfleet makes it easy to identify the location of our trucks in relation to an outage.”
Because Networkfleet applications are accessible remotely, RPU managers can perform this critical function from their office or in the field. And thanks to its seamless integration with the GeoEvent Processor, they can also publish maps online, which employees can view on any desktop, laptop, or mobile device. They can even overlay weather alerts on the maps to keep service personnel apprised of changing field conditions.
“Our Networkfleet and Esri capabilities also help when we have accidents in the field,” added Moore. “Now we can pinpoint the location and better direct emergency services to the accident scene.